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Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

City Utilities is conveniently located at 450 S. Main St. Richland Center, WI 53581.

The main office is open Monday through Friday, 7:30 am – 4:30 pm.
Telephone:  608-647-3844
Fax: 608-647-2830

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 608-647-2434 or our 24 Emergency Line at 608-647-2456.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at 608-647-4226 or our 24 Emergency Line at 608-647-2456.

For problems with wastewater service call the Wastewater Department at 608-647-3917 or our 24 Emergency Line at 608-647-2456.

For billing questions, service connections/disconnections, or any other need, please contact our main office at 608-647-3844.